Bhubaneswar: The Biju Patnaik International Airport (BPIA) in Bhubaneswar has been chosen for the Voice of Customer recognition under Airports Council International (ACI).
The BPIA is among the seven airports of the Airport Authority of India (AAI) chosen for the Voice of Customer Recognition 2021.
The seven AAI airports are Chennai, Kolkata, Goa, Pune, Patna, Bhubaneswar & Chandigarh that participated in ACI-ASQ survey in 2021.
The airports have been chosen for Voice of Customer Recognition under ACI World’s Voice of the Customer initiative.
The ACI has initiated the ‘Voice of the Customer’ initiative to acknowledge and recognize airports that continued to prioritize their customers and are committed to ensuring their voice was heard, even during the ongoing COVID-19 pandemic.
Airport Service Quality (ASQ) survey is the world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport, conducted by the ACI.
ASQ Awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.