Urban Local Bodies to Strengthen Accountability and Citizen-Centric Governance Measures

Bhubaneswar: In a strong push towards enhancing transparency and accountability in Urban Local Body (ULB) administration across the state, Usha Padhee , Principal Secretary Housing & Urban Development has issued a directive emphasizing punctuality and professional conduct among all ULB officials.

Recognizing the commendable efforts of Executive Officers (EOs) in maintaining punctuality, Padhee has called for uniform commitment from all staff under ULBs. She has urged EOs to lead by example and implement biometric attendance systems without delay. This move is aimed at institutionalizing discipline, ensuring timely delivery of public services, and reinforcing citizen trust in local governance.

In addition, the directive recommends the installation of CCTV surveillance systems within office premises to monitor staff conduct and public interactions. These measures are part of a broader initiative to promote a citizen-first culture and responsive administration.

“The time has come for a cultural shift in governance — one that reflects integrity, responsiveness, and efficiency. Punctuality and professional behavior should be non-negotiable, and flexibility may only be allowed in exceptional circumstances,” said Padhee.

Director Municipal Administration (DMA) Arindam Dakua has been instructed to actively monitor the implementation of these measures and ensure compliance across all ULBs.

These initiatives are aligned with the State’s vision to deliver transparent, efficient, and citizen-friendly urban services, strengthening the foundation of urban governance and public accountability.