With ‘Mo Sarkar’, We Have Put a Premium on Satisfaction of Citizens: Naveen

Bhubaneswar: Chief Minister Naveen Patnaik today said that Odisha has adopted a transformational approach in its governance, keeping people at the forefront.

Speaking at the valedictory session of Regional Conference on Replication of Good Governance Practices organised at convention centre in Lok Seva Bhawan, the Chief Minister underlined the significance of Mo Sarkar in good governance.

The CM said, “A ‘Mo Sarkar’ programme has been rolled out with Direct Random Feedback from citizens who visit Government Institutions for various services to instil high professionalism in the Government and monitor the feedback from the citizens. The spirit behind Mo Sarkar is that in a democracy – the citizens are supreme and their satisfaction of government service delivery must be taken seriously and used as a benchmark for initiating change. This has been welcomed by our people.”

The CM added that Good governance is ultimately the greatest tool of transformation and we all have a genuine responsibility to the people.

Elaborating his views on good governance, the CM said that Good Governance precisely includes building competency, aligning strategies with goals, being accountable, having a high level of ethics and integrity, defining roles and responsibilities. And above all — having a pro people approach to all interventions.

He further said that Odisha has initiated a number of good governance practices and various e-governance projects including Odisha One Portal and Odisha Right to Public Services Act to provide services to people within the stipulated time frame. E-Jana Sunani has also been rolled out to cater to the grievances of citizens anytime anywhere, he added.

Adding that this conference has played a major role in seamlessly exchanging unique ideas and best practices from across the country, he hoped that the constant picture of a digitized government envisioned, will definitely get into motion with the deliberations carried out in this forum.