Health Secy Reviews BSKY Cell, Calls for Intensification of IEC and Girevance Redressal

Bhubaneswar: Biju Swasthya Kalyan Yojana (BSKY) Team has been directed to intensify IEC and awareness building activities at ground level with a people-centric action plan.

Secretary Health and Family Welfare and Chairperson of State Health Assurance Society Shalini Pandit gave this direction while reviewing activities of the team in the conference hall of the State Health assurance Society (SHAS) today.

The team was also asked to ensure cent percent of the compliance to the feedback received from people through Mo Sarkar mechanism in a time bound manner. Redressal of the grievances received through toll free numbers like 104 ( call centre) and 155369 ( card related issues) was also emphasized by the chairperson.

Review showed that more than 95 percent of the grievances received through different windows including social media were attended and appropriate actions were taken. The matters relating to ranking of the hospitals as per BSKY performance figured in the meeting. Categories and criteria of ranking of the empanelled hospitals both inside and outside the State were deliberated and worked out. It was decided to take up patients’ satisfaction level as the principal criterion of raking along with other service-centric allied criteria.

The Chairperson also emphasized upon placing of prominent signage in conspicuous places of the hospitals for convenience of the patients. The functional issues relating to the speed of internet connectivity, OSWAS operationalisation, strengthening of human resource, and up-gradation of BSKY software for online raising of claims, scrutiny and approval were discussed in the meeting. Solutions were worked out, and Chairperson set timelines for completion of different tasks.

Chief Executive Officer Dr. Brudha D., Joint CEO Subhananada Mohapatra, Nodal officers in charge of different empanelled hospitals along with senior officers of SHAS participated in the review.