Bhubaneswar: Odisha Chief Minister Naveen Patnaik launched ‘Mo Sarkar’ programme in Revenue and Disaster Management Department at a function held at Lok Seva Bhavan here today.
Launching the initiative, the CM asked Government officials to respect the dignity of individual citizens coming to Government offices.
Speaking on the occasion, the Chief Minister said, “I am delighted to launch the “Mo Sarkar” Initiative today for Revenue and DM Department. With this, all the Tehsils and Registration Offices of the State, which provide more than 70 lakh public services to citizens, now come under this initiative”.
“Tehsils and Registration Offices are the heart and soul of rural administration. They must be seen as efficient, accountable and responsive to the needs of people. Keeping this transformative vision in mind, I had launched issuance of E-Certificates programme through E-District Portal in December last year under 5-T initiatives. Registration Offices will be on the focus of Mo Sarkar Programme”, the CM said.
He said, “I am glad that, through the new Portal, more than 2 lakh Citizens have applied for various certificates and 1.35 lakh Citizens have received their certificates without visiting any Govt office. The Revenue and DM Department is way ahead in adopting Five-T Initiatives and perfectly ready to embrace Mo Sarkar. The State Government has abolished all types of fees for obtaining Miscellaneous and Caste certificates. This will directly benefit around 50 Lakh Citizens including Students, who apply for various certificates annually”.
“Under the e-PAUTI Portal, Citizens have already paid land revenue online in respect of 1.4 lakh Khatiyans. In all mutation cases, updated RoR is delivered at the doorstep of Citizens through speed post. Registered deeds are also delivered to Citizens at their doorstep through speed post based on consent. I am happy that, Citizens are now getting registered deeds on the same day of registration”, Naveen said.
“Mo Sarkar will bring in more professionalism and accountability. A strong feedback mechanism established to ensure behavioral change in local offices. Respecting the dignity of citizens coming to Government Offices is very very essential and all the Government Employees should take note of it,” the CM emphasized.
Speaking on the occasion Minister Sudam Marndi said that the Department is fully prepared and committed to fulfill the obligations of Mo Sarkar.
Chief Secretary Asit Tripathy said that collectors are primarily revenue officers. Revenue Department is first to adopt the 5T initiative with high efficiency. He hoped that it will be the same in implementing Mo Sarkar.
Additional Chief Secretary Revenue and DM PK Mohapatra introduced the steps taken by his department on 5T and Mo Sarkar initiative.
5T Secretary VK Pandian interacted with Tehsildars of Athgarh, Karanjia, Champua, Jharsuguda and Sub-Registrars of Bhanjanagar, Kamakhyanagar on conceptual clarity on Mo Sarkar.
He said that the Govt has successfully implemented Mo Sarkar in important departments like Panchayati Raj, Police and Health. Revenue department is the face of the administration. So Collectors should take it as a personal challenge to make it success.
He also spoke about the importance of Govt offices sticking to August 15, 2020 deadline by the CM to provide Govt services online.
Citizens must feel empowered, he added.
During the interaction, he also asked for constructive suggestions on 5T & Mo Sarkar, and send it to CMO.
1118 officials have been appreciated for their excellent performance and action have been taken against 27 delinquent officers, he informed.
It may be mentioned here that for effective implementation of Mo Sarkar, a comprehensive Feedback Management System has been put in place in all 317 Tahasil offices and 191 Registration Offices to continuously improve the Citizen experience in delivery of public services.
The details of Citizens visiting these offices (name, mobile number, gender, age and details of the services availed) are captured through helpdesk applications which are integrated with `Mo Sarkar’ Portal on real time basis.
Under the ambit of 5T, Revenue and DM Department has undertaken many Citizen centric initiatives to deliver services by use of Technology in a time bound, transparent and hassle free manner.