Bhubaneswar: Chief Minister Naveen Patnaik today reviewed the Mo Sarkar programme of the State Government and asked the Collectors to collect more feedback at the district level.
Naveen also directed the Chief Secretary to review and take steps in this regard. Along with this, the CM also suggested various departments to strengthen their database.
In the Mo Sarkar programme, there is a provision to collect feedback how the person who comes to the government office has been treated or whether immediate steps are being taken to solve their problem or not. The feedback is collected by phone calls.
The programme was started on October 2, 2019. The Chief Minister reviewed it on May 28 last year.
Departments of Revenue and Disaster Management, Panchayatiraj and Drinking Water, Housing and Urban Development, Mission Shakti, and Health and Family Welfare were reviewed today.
According to the information in the meeting, 263 services of 31 departments of the State Government have come under Mo Sarkar. A total of 3.77 crore feedbacks have been collected till date.
There has been improvement in 9 out of 11 parameters of Mo Sarkar program. In terms of overall performance of all departments, 94.9 percent feedback is outstanding or excellent.
The review revealed that the performance of the health department is the best. Public feedback has been very good, especially regarding the services provided in government hospitals. More than 99 percent of the opinion is said to be favorable. Similarly in private hospitals 98 percent feedback is good. This feedback has been taken up especially in Biju Swasthya Kalyan Yojana.
There has been improvement in the work of the Department of Housing and Development. The review revealed that 96 percent of Panchayatiraj and Drinking Water Department, 98 percent of Revenue Department, 92 percent of Housing and Urban Development Department received excellent feedback. Since the Mission Shakti Department is a relatively new department, its feedback system is being developed.
The review revealed that there are problems in sub-registrar’s office, approval of building plans, issuing of bills, issue of caste certificates etc. Advising to work more efficiently in these areas, the Chief Minister said that there is a need for all departments to carry out their service delivery programs very efficiently.
Chief Secretary Suresh Chandra Mahapatra said that the feedback system has improved significantly since the last review. He said that steps will be taken to collect good feedback at the district level as per the instructions of the Chief Minister.
Development Commissioner PK Jena said that due to the Mo Sarkar programme, there has been significant improvement in the field performance of various departments. That is why the bulk of complaints has also been reduced, he added.
Participating in the discussion, Secretary to CM (5T) VK Pandian said that the aim of Mo Sarkar programme is to get feedback from various people receiving government services and to know about the performance of officials and the administrative system and take steps accordingly.
He said that there is a need to improve the feedback system. Giving an example, he said that there is a systemic problem in the pension of retired employees. Therefore, there is a need to change the system to prevent it, he added.