Bhubaneswar: As part of its commitment to ensure hassle-free service delivery under 5T initiatives, the Odisha Government has introduced a Smart Queue Management system at 15 Regional Transport Offices (RTOs) across the State.
The facility has been implemented with an initial investment of Rs 2.18 crore in 15 RTOs and work is underway for the implementation in another 13 RTOs, informed the Commerce & Transport (C&T) Department.
The system will now ensure better customer engagement and less waiting time catalyzing higher customer satisfaction.
It is hassle-free and robust for end-to-end automation to manage queues of customers using different services. The system simplifies and speeds up the process of issuing licenses, registering vehicles and paying taxes.
According to the system, a token is generated at the office once applicants enter to avail services. There is no need to queue as there would be a display system at all counters to announce token numbers. The applicants can know the approximate waiting time to use the service through predictions of the system. Citizens will receive a notification for their service.
The system was originally introduced in Bhubaneswar. After its success, it was implemented in Cuttack (Track), Balasore, Bhadrak, Angul, Ganjam, Sambalpur, Rourkela, Balangir, Dhenkanal, Keonjhar, Bargarh, Jharsuguda, Deogarh and Sonepur. The system will soon be lanched in several other RTOs across the state, the C&T Department mentioned.
Chief Minister Naveen Patnaik has commended the efforts of the C&T Department on introducing the Smart Queue Management system.
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